Saturday, July 20, 2024

Infobip Unveils Experiences: A Generative AI-Powered Conversational Journey Builder

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Infobip, a world cloud communications platform, has launched Experiences, a brand new no-code journey builder powered by generative AI. Experiences assist companies interact clients, foster loyalty, and drive development.

Infobip Experiences provides a library of AI-powered journey templates that companies can customise to go well with their wants. These templates cowl a variety of use circumstances, from onboarding and engagement to retention and loyalty.

Commercial – Proceed studying beneath

The platform offers seamless integrations with present expertise stacks, making it simple for companies to get began. Moreover, the brand new product provides strong analytics and reporting capabilities, so corporations can monitor shopper habits, measure efficiency metrics, and establish areas for enchancment.

The journey builder is offered for companies throughout many sectors, together with e-commerce, sports activities and leisure, healthcare, monetary providers, journey and hospitality, transport and logistics, manufacturing and manufacturing, and telecoms.


READ ALSO: Learn how to Rework Buyer Experiences in Enterprise: Usecase from Pesapal Tech


Key Advantages of Infobip Experiences

  1. Save time: With a library of AI-powered journey templates, companies can shortly and simply create and launch conversational experiences.
  2. Enhance engagement and loyalty: Experiences assist companies ship customized and related conversations that clients love.
  3. Drive development: Companies can improve gross sales and conversions by optimizing conversational experiences with data-driven insights.

Experiences is only one part of Infobip’s strong portfolio of software-as-a-service buyer engagement options, set to bear a serious AI improve later this month.

Ivan Ostojić, Chief Enterprise Officer at Infobip, remarked:

“Because the demand for conversational chat channels continues to rise amongst shoppers, companies should adapt. AI-powered Experiences not solely addresses buyer ache factors but additionally accelerates digital transformation, leaving clients delighted and fostering loyalty and development. With Experiences, Infobip demonstrates its dedication to innovation, reaffirming our place because the main communications platform for each want.”

Commercial – Proceed studying beneath

Infobip is a pacesetter within the conversational commerce market. The corporate’s platform helps numerous communication channels, together with RCS, WhatsApp, Messenger, WeChat, KakaoTalk, and LINE. This makes Infobip well-positioned to assist companies capitalize on the conversational commerce market.

Infobip Experiences is powered by generative AI, which allows companies to create extra customized and fascinating conversational experiences. For instance, companies can use generative AI to create chatbots that may reply buyer questions in a extra pure and informative means.

Infobip’s foray into AI-powered Experiences comes on the heels of its collaboration with LAQO, a number one digital insurance coverage firm. Collectively, they launched a GPT-enabled digital assistant for buyer help, setting a excessive bar for accessible and always-on buyer help. This modern method creates a conversational buyer journey that enhances the general expertise and drives buyer satisfaction.

How To Attempt Infobip Experiences for Free throughout Beta

Infobip Experiences is offered without cost throughout its beta part. To be taught extra or join the beta model, please go to https://www.infobip.com/experiences. Companies can discover the potential of this game-changing device with out the necessity to buy Infobip’s communication platform or skilled providers upfront.

In a world the place buyer engagement and loyalty are paramount, Infobip’s Experiences provides a refreshing and modern resolution, revolutionizing the way in which companies join with their clients. Tell us within the remark part if you may be making an attempt this device out.



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